Return Information
FOR WEBSITE AND INDIVIDUAL ORDERS
Print books and other physical products purchased directly through the Broadview website may be returned to Broadview for a full refund (excluding outbound shipping charges) within 30 of days of delivery. To be eligible for a refund, all items must be returned in undamaged, resalable condition with any passcodes unopened and any shrink-wrapping intact. Customers are responsible for all return shipping and customs fees that might be incurred.
Please include a copy of your original invoice in your shipment. Refunds will be credited to the original form of purchase with 10 days of our receiving your return at our Peterborough warehouse, so long as the titles are in salable condition.
US customers, please ship prepaid to:
Broadview Press
555 Riverwalk Parkway
Tonawanda, NY, 14150
USA
Canadian customers (and other customers outside of Canada and the United States), please ship prepaid to:
Broadview Press
280 Perry St.
Unit 5
Peterborough, ON
K9J 2J4
Canada
Please note that returns shipped from the United States are consolidated by FedEx Trade Networks before being returned to Peterborough; additional processing time may be required as a result. Please contact customerservice@broadviewpress.com if you have any questions.
In the rare event that your Broadview Press order is incorrect or arrives damaged, we ask that you contact customerservice@broadviewpress.com with your order number and a description and/or pictures of the issue as quickly as possible so we can resolve the problem.
BOOKSTORE AND INSTITUTIONAL ORDERS
Subject to the conditions set out below, returns are normally accepted without prior authorization, up to one year from the date of the original invoice.
Packages and shrink-wrapped books are returnable under the same conditions as individual titles provided that they are still in the original shrink-wrapping.
In the case of Custom Coursepacks up to 10% of the original order is returnable.
In order to receive credit returned stock must be received in undamaged condition without stickers, store markings, or labels. The original invoice number and date must be clearly shown.
Under no circumstances may customers deduct from amounts owed credit for returns before they have received written notice from the publisher confirming that the returns have in fact arrived in acceptable condition at the publisher’s warehouse, and the credit may therefore be applied. Flouting this or other provisions of these terms of sale will result in loss of returns privileges.
US customers please ship prepaid to: Broadview Press 555 Riverwalk Parkway, Tonawanda, NY, 14150.
Canadian customers please ship prepaid to: 280 Perry St., Unit 5, Peterborough, ON, K9J 2J4.
Damaged shipments, or returns that do not meet any of the standards listed above, may be returned to the customer at the customer’s expense; please insure if desired.
Claims for goods damaged in transit or short shipments must be made within 30 days.
Returns of more than 20% of the value of the original purchase of a single title will be subject to a restocking fee of 14% of the net price of each unit returned of the single title. (Restocking fees are levied only on orders for titles classed as academic or Trade-academic.)
If the credit total is less than $100, the restocking fee will not apply.
Returns will be accepted for credit only. All credits will be held for application against future purchases; refunds will not be issued.
Requests for proof of delivery will be accepted up to twelve months from the date of the invoice. Any and all non-receipts (i.e. invoices shown on your statement but not received) must be reported within this time period.
Thank you for your adherence to these guidelines. If you have questions, please do not hesitate to contact us by phone, fax, or email.
Shipping:
FedEx unless otherwise instructed, FOB Peterborough, Ontario.
Last Updated 2025.01.15