Return Information

Subject to the conditions set out below, returns are normally accepted without prior authorization, up to one year from the date of the original invoice.

Packages and shrink-wrapped books are returnable under the same conditions as individual titles provided that they are still in the original shrink-wrapping.

In the case of Custom Coursepacks up to 10% of the original order is returnable.

In order to receive credit returned stock must be received in undamaged condition without stickers, store markings, or labels. The original invoice number and date must be clearly shown.

Under no circumstances may customers deduct from amounts owed credit for returns before they have received written notice from the publisher confirming that the returns have in fact arrived in acceptable condition at the publisher’s warehouse, and the credit may therefore be applied. Flouting this or other provisions of these terms of sale will result in loss of returns privileges.

US customers please ship prepaid to: Broadview Press 555 Riverwalk Parkway, Tonawanda, NY, 14150.

Canadian customers please ship prepaid to: 280 Perry St., Unit 5, Peterborough, ON, K9J 2J4.

Damaged shipments, or returns that do not meet any of the standards listed above, may be returned to the customer at the customer’s expense; please insure if desired.

Claims for goods damaged in transit or short shipments must be made within 30 days.

Returns of more than 20% of the value of the original purchase of a single title will be subject to a restocking fee of 14% of the net price of each unit returned of the single title. (Restocking fees are levied only on orders for titles classed as academic or Trade-academic.)

If the credit total is less than $100, the restocking fee will not apply.

Returns will be accepted for credit only. All credits will be held for application against future purchases; refunds will not be issued.

Requests for proof of delivery will be accepted up to twelve months from the date of the invoice.  Any and all non-receipts (i.e. invoices shown on your statement but not received) must be reported within this time period.

Thank you for your adherence to these guidelines. If you have questions, please do not hesitate to contact us by phone, fax, or email.

Terms of Payment:
Bookshops, wholesalers, libraries: Net 30 days on approved accounts.
Orders from individuals must be prepaid by cash, cheque, VISA, or MasterCard.

FedEx unless otherwise instructed, FOB Peterborough, Ontario.

Updated 2017.06.26