Subject to the conditions set out below, returns are normally accepted, without prior authorization, up to one year from the date of the original invoice. In the case of new editions, returns of the previous edition will be accepted up to three months after publication of the new edition. Please refer to our catalogue for scheduled dates of new editions.
In order to receive credit, returned stock must be received in undamaged condition without stickers, store markings, or labels. The original invoice number and date must be clearly shown.
Under no circumstances may customers deduct from amounts owed credit for returns before they have received written notice from the publisher confirming that the returns have in fact arrived in acceptable condition at the publisher’s warehouse, and that the credit may therefore be applied. Flouting this or other provisions of these terms of sale will result in loss of returns privileges.
US customers please ship prepaid to FedEx Trade Networks C/O Broadview Press, 555 Riverwalk Parkway, Tonawanda, NY 14150
Canadian customers please ship prepaid to 280 Perry St., Unit 5, Peterborough ON K9J 2J4
Damaged shipments may be returned to the customer at the customer’s expense; please insure if desired.
Claims for goods damaged in transit or short shipments must be made within 30 days.
Returns of more than 20% of the value of the original purchase may be subject to a restocking fee of 12% of the net price.
Please note: as of September 1st, 2013, the restocking fee will increase to 14% of the net price.
Returns will be accepted for credit only. All credits will be held for application against future purchases; refunds will not be issued.
Shrink-wrapped books and/or packages must remain in their packaging to be eligible for return.
Special Broadview Press Coursepacks are 10% returnable.
Thank you for your adherence to these guidelines. If you have questions, please do not hesitate to contact us by phone, fax, or email.
Terms of Payment:
Bookshops, wholesalers, libraries: Net 30 days on approved accounts.
Orders from individuals must be prepaid by cash, cheque, VISA, or Mastercard.
FedEx unless otherwise instructed, FOB Peterborough, Ontario.